Monday: 08h30 – 16h30

Tuesday: 08h30 – 16h30

Wednesday: 08h30 – 16h30

Thursday: 08h30 – 16h30

Friday: 08h30 – 15h30

Saturday: 09h00 – 14h00

Sunday: Closed

Payment can be made via EFT in advance before collection, or alternatively we have credit and debit card facilities at our showroom for Mastercard and Visa.

1️⃣ Browse and choose the products you’d like
2️⃣ Add them to your cart
3️⃣ Go to checkout and select delivery or collection
4️⃣ Your total will include your selected delivery or collection option
5️⃣ Place your order — no online card payment is required
6️⃣ You’ll receive a confirmation email with our banking details
7️⃣ Make payment by EFT using your order number as the reference
8️⃣ Send us your proof of payment
9️⃣ Once received, we’ll prepare your order for collection or courier delivery 🚚

We offer free nationwide delivery on all orders over R2,000.

For orders below R2,000, a flat courier fee of R200 applies – delivered straight to your door, anywhere in South Africa.

Please note: Due to the specific nature of some of our products, certain items are only available for collection from our warehouse in Cape Town.

We are a proudly South African company based in Cape Town, and we ship nationwide.

Once your order is confirmed, it is processed and dispatched from our warehouse within 24 hours (excluding weekends and public holidays). Delivery is handled by our trusted courier partners and typically takes 3–5 business days to reach your door, wherever you are in South Africa. Deliveries to outlying areas may take a little longer, depending on the courier route.

Expect fast, reliable service to your doorstep, anywhere in the country.

Our showroom is open to the public during our trading hours.

Parking is available on the street directly in front of the building.

Most products are available for purchase directly from our showroom immediately.

Cancellations and Returns

At A&D Distributors, we want you to be completely satisfied with your purchase.

Availability & Refunds
All goods and services are subject to availability. In the event of unavailability, A&D Distributors will issue a full refund within 30 days.

Cancellations & Returns
You are entitled to cancel your order or return goods within 60 days of purchase, provided the items are:

• Unused

• In their original sealed packaging

• In a saleable condition

Please retain your invoice as proof of purchase. Refunds will only be processed with a valid invoice and will be made using the original method of payment.

How to Return an Item
You may return eligible items in person to our Cape Town showroom, or arrange for a courier at your own cost. All returned items are subject to inspection before a refund is approved.

Please Note:
The following items are not eligible for return:

• Custom or cut-to-size items made to your specifications

• Items that have been misused or deliberately damaged

• Discontinued items

Depending on the circumstances, a handling fee may be charged accordingly.

Refund Policy

At A&D Distributors, we aim to process refunds fairly and efficiently.

Refund Method
Approved refunds will be issued using the original payment method (e.g., EFT, credit card, or online payment gateway). We do not issue cash refunds.

Refund Processing Time
Once your returned item has been received and inspected, refunds will be processed within 5–7 business days. You will receive confirmation by email once the refund has been completed.

Deductions
If an item is returned that does not meet our return criteria (for example, packaging is damaged or the product shows signs of use), A&D Distributors reserves the right to:

• Apply a handling or restocking fee of up to 15%, or

• Decline the refund and return the item to you at your cost.

Refunds for Courier Charges
Delivery and collection fees are non-refundable, unless the return is due to an error or defect on our part.

Defective or Incorrect Items
If you received a defective or incorrect product, please notify us within 7 days of delivery. We will gladly replace the item or arrange a full refund (including courier costs) once the issue has been verified.

Partial Refunds
In certain cases, where only part of an order is returned, the refund will cover only the returned items (excluding any delivery fees).